The goal as a company is to have customer service that is not just the best but legendary.
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
It’s not about having the right opportunities. It’s about handling the opportunities right.
Retail therapy is shopping with the primary purpose of improving the buyer's mood or disposition.
In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.
A sale is not something you pursue; it's what happens to you while you are immersed in serving your customer.