The customer's perception is your reality.
The customer is always right.
The goal as a company is to have customer service that is not just the best but legendary.
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
It’s not about having the right opportunities. It’s about handling the opportunities right.
Quality is remembered long after the price is forgotten.
Retailing is a high-energy business. You must keep the momentum going.
Retail therapy is shopping with the primary purpose of improving the buyer's mood or disposition.
Retail is about making things that work for everyone.
Your culture is your brand.
The art of communication is the language of leadership.
Retail is detail.
In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.
Your most unhappy customers are your greatest source of learning.
Give them quality. That's the best kind of advertising.
Customer service is the new marketing.
A sale is not something you pursue; it's what happens to you while you are immersed in serving your customer.
Retail is not dead; it's just changing.
The best way to find yourself is to lose yourself in the service of others.