The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.
The first step towards getting somewhere is to decide that you are not going to stay where you are.
The first principle is that you must not fool yourself, and you are the easiest person to fool.
The first step in exceeding your customer's expectations is to know those expectations.
The first step toward success is taken when you refuse to be a captive of the environment in which you first find yourself.
The first step in the acquisition of wisdom is silence, the second listening, the third memory, the fourth practice, the fifth teaching others.